PRIVACY POLICY

Raptor Tech ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our Client Portal, or engage our software development services.

1. INFORMATION WE COLLECT

We collect information to provide better services to our clients. The types of information we collect include:

A. Personal Information You Provide

• Contact Information: When you fill out a form, request a quote, or contact us via email, we collect your name, email address, phone number, and business name.
• Account Credentials: If you use our Client Portal, we collect and store the username and encrypted password you use to access your project dashboard.
• Project Data: Any documents, files, or specifications you upload to the Client Portal or share via email for the purpose of completing your project.
• Payment Information: We do not store your credit card or bank account details on our servers. All payment transactions are processed through secure third-party payment processors (e.g., Stripe, PayPal), which adhere to PCI-DSS standards.

B. Information Collected Automatically

• Usage Data: We may collect information about how you access and use the website, such as your IP address, browser type, operating system, and the pages you visit.
• Cookies: We use cookies to enhance your experience, such as keeping you logged into the Client Portal or remembering your site preferences.

C. AI Interactions

• Chatbot Data: If you interact with our AI chatbot, the text of your conversation may be processed to answer your questions. Please do not share sensitive personal or financial information with the AI chatbot.

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• Service Delivery: To build your website, software, or AI tools and manage your project via the Client Portal.
• Communication: To send you project updates, invoices, and respond to your inquiries.
• Security: To monitor the health of our website and prevent fraudulent use of our Client Portal.
• Improvement: To analyze website traffic and improve our service offerings.

3. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to others.

We may share your information only in the following situations:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, or serving our users (e.g., hosting providers, email delivery services, payment processors), so long as those parties agree to keep this information confidential.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. DATA SECURITY

We implement industry-standard security measures to maintain the safety of your personal information. These include:

• Encryption: All sensitive data transmitted between your browser and our website is encrypted via Secure Socket Layer (SSL) technology.
• Access Control: Access to personal data is restricted to authorized personnel (Nicholas Pavlinsky) and vetted contractors who need the information to perform their jobs.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. THIRD-PARTY LINKS

Our website may contain links to other websites (e.g., GitHub, Replit, or partner tools). If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. We strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. CHILDREN'S PRIVACY

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers.

7. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

8. CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: